MBTA Mobility Center
The Mobility Center, located in Boston at 1000 Massachusetts Ave, is available to anyone looking to explore accessible transit options and other community transport resources.
Find out how the Mobility Center can help you by calling us at 617-337-2727.
What to Expect at the Mobility Center
Based on your individual needs, the Mobility Center staff are ready to help with a variety of services, including:
- Group and one-on-one travel training
- Planning accessible trips on fixed route or paratransit service
- Scheduling a RIDE eligibility appointment
- Helping you use your smartphone or computer to check elevator outages and request a rideshare through Lyft or Uber
- Connecting you to additional community transportation options
Mobility Center resources are available in-person or virtually and in multiple languages.
Our team will start by asking a few questions about what you’re looking for to help find the service(s) right for you.
COVID precautions
As of May 11, 2023, masks are encouraged but not required for staff and visitors at the Mobility Center. This change coincides with the end of Massachusetts' COVID-19 public health emergency.
Still, we're continuing to take other precautions at the center, including:
- Frequent sanitation of high-touch surfaces
- Capacity restrictions in all rooms
- Dedicated, high filtration HVAC system
- HEPA air purifiers in all rooms
Do not come into the Mobility Center if you are sick, have been exposed to COVID, have any COVID symptoms, or have tested positive for COVID in the last 5 days.
Apply for a Senior, TAP, or Blind Access CharlieCard Online
Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.
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Senior CharlieCard
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People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.
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Transportation Access Pass (TAP) CharlieCard
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People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
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Blind Access CharlieCard
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People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
Note: RIDE customers enrolled in the income-eligible or Senior reduced fare programs can take discounted ADA/standard and Premium trips once these benefits launch in summer 2024.
Related Resources
The Mobility Center provides a range of MBTA tools at no cost, including assistance applying for reduced fare passes.
In addition, the MBTA provides the following resources to older adults and people with disabilities.
T Access Guides by Mode
Much of the MBTA is accessible. Learn more about accessibility features on each mode of transit with our access guides.
Contact Us
Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.
Learn more about the accessibility complaint process
Phone
- Voice: 617-222-3200
- TTY: 617-222-5146
Online
Stay Informed
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T Access Guides by Mode
Much of the MBTA is accessible. Learn more about accessibility features on each mode of transit with our access guides.
Contact Us
Please contact MBTA Customer Support with any questions, complaints, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.
Learn more about the accessibility complaint process
Phone
- Voice: 617-222-3200
- TTY: 617-222-5146
Online