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Transportation Access Pass

People with disabilities are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.

For people with doctor-designated permanent disabilities, TAP cards are valid for 5 years. For doctor-certified temporary disabilities, cards are valid for 1 year.

transportation access pass tap card

MyCharlie

Already have a TAP card? Reload it online with MyCharlie.

Please note that new TAP cards cannot be purchased online.

The RIDE

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.

How to Apply for a TAP Card

  1. Download a TAP card application in your preferred language (see below).
  2. Fill it out and mail to:
    CharlieCard Store
    7 Chauncy Street
    Boston, MA 02111
  3. You will receive a decision within 6 – 8 weeks.
  4. Within 30 days of the decision, you can pick up a temporary TAP card from the CharlieCard store, located on the underground concourse at Downtown Crossing Station, between the Red and Orange lines. Please bring a valid, government-issued license or ID with you.
  5. Once you pick up your temporary card, a permanent TAP card will be mailed to you within 7 – 10 days. 

How to Use Your TAP Card

T-Alerts

Stay informed. Get alerts about service delays and elevator/escalator outages by text or email.

Sign up for T-Alerts

MyCharlie

Already have a TAP card? Reload it online with MyCharlie.

Please note that new TAP cards cannot be purchased online.

The RIDE

The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.