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Language Services

The MBTA offers various services to customers in a range of languages.

Translation Assistance and Interpretation

Customer Support

A line of monitors with agents at them.

MBTA Customer Support representatives speak English and Spanish.

Agents also have access to interpreter services in more than 160 languages.

Call 617-222-3200 for assistance.

Transit Police

Three MBTA Transit Police officers stand near the fare gates at Government Center on New Year's Eve.

The Transit Police have 24-hour access to interpreter services in more than 160 languages.

Call 617-222-1212 for assistance.

Contact the Transit Police

Transit Ambassadors

Transit Ambassador in a red jacket with 'Questions? Ask Me!' printed in white on the back. His back is to the camera, and he is tapping a fare vending machine screen.

You can find Transit Ambassadors in certain MBTA stations. They wear red shirts with black pants.

They have:

Translation Services

Language Access Policy

The MBTA’s language access requirements are governed by Title VI of the Civil Rights Act of 1964.

Learn about your rights under Title VI and how to file a complaint