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You can expect a response to most tickets within 5 business days. Certain complaints may require longer investigations, up to 30 days.

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Main Hotline: 617-222-3200
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Elevator/Escalator Hotline: 617-222-2828

To submit an ADA/Accessibility complaint or feedback, please call 617-222-3200 or complete the feedback form on this page. The Customer Engagement Coordinator in System-Wide Accessibility & Customer Liaison for The RIDE are responsible for coordinating the resolutions of ADA/Accessibility complaints once they are received.

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The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.

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To report a problem or emergency with a railroad crossing, call 800-522-8236