Monday — Friday: 6:30 AM — 8 PM
Saturday — Sunday: 8 AM — 4 PM
Accessibility Hotline: 617-222-2828
For elevator, escalator, or lift updates
Lost and Found: View phone numbers
Get Service Updates
Receive notifications of MBTA service alerts by email or text.
Write to Us
10 Park Plaza
Boston, MA 02116
Request Public Records
Members of the public have the right to request copies of MBTA documents, with certain exceptions. Fees apply and may vary depending on the request.
You can also email firstname.lastname@example.org with your request.
Report Fraud, Waste, or Abuse
The Internal Special Audit Unit within the Office of the Inspector General monitors the quality, efficiency, and integrity of MassDOT programs.