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Accessibility on the MBTA

The MBTA is more accessible to customers with disabilities than ever before. With hundreds of new low-floor buses, the ongoing expansion of elevators in our stations, free travel instruction training and more, we're striving to become a global model of accessible public transportation. We believe that true accessibility benefits everyone—seniors, parents, students, commuters, tourists, and the countless other customers we serve each day. 

Access in Motion

Things to Know Before Your Trip

We encourage everyone to plan ahead before their trip on the MBTA. To get started, check out our resources, or visit our FAQs.

T Access Guides by Mode

The T Access Guide is an interactive way to learn more about how to independently use the MBTA. To get started, select the mode of transit you use the most.

Connecting to MBTA Services

Contact Us

Please contact MBTA Customer Support with any questions, concerns, or comments. Specify that your comments are related to accessibility and be prepared to provide as many details as possible so our team can alert the appropriate personnel.

Phone

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