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Travel Training

More from Accessibility

Use the following resources to plan a fully accessible trip on the MBTA.

A person in a wheeled mobility device presses the accessibility button on a Green Line train at Government Center Station.

The MBTA offers free travel training to help seniors and people with disabilities travel independently on the bus, train, and Commuter Rail.

Trainings

We offer 3 different trainings, which can help travelers learn more about:

  • Planning trips
  • Reading T schedules
  • Boarding and exiting trains and buses
  • Buying CharlieCards
  • Customer and operator responsibilities
  • Code of conduct
  • General safety

System Orientation Training

This 2.5-hour class is held at the MBTA’s training facility near Broadway Station on the Red Line. Each class has room for 15 participants.

Upon request, the class can be held at schools or senior centers. 

We offer 2 training types: one for seniors and people with disabilities, and one for people who are blind or have low vision.

Small Group Training

Small Group Training is similar to System Orientation Training, but includes an onsite visit from a professional trainer. 

Classes can be customized to focus on getting to and from particular destinations on the bus, subway, or Commuter Rail.

Individual Travel Training

This 1-on-1 instruction can be customized to train an individual on how to get to a particular destination within the MBTA service area

Trainers will travel directly to participants’ homes and ride along on actual trips.

Contact

If you have questions or would like to learn more, please contact MBTA Travel Training at 617-337-2756 or howtotravel@mbta.com. Follow us on Facebook and Twitter for training updates.

Resources

If you are an educator interested in starting a travel training program at your own school or agency, download a collection of free resources.