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The CharlieCard

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CharlieCards are reusable plastic cards that can be loaded with cash value or 1-day, 7-day, or monthly passes. You can load both cash value and passes onto the same card.

CharlieCard holders pay lower single ride fares, can transfer more times and to more modes than CharlieTicket holders, and can manage their cards online. 

A CharlieCard loaded with cash value can also be used to pay for up to 4 fares on a single trip, including transfers.

CharlieCards are most commonly used for bus and subway fares, but can be used for monthly commuter rail and ferry passes when they are ordered online.

Where to Get a CharlieCard

Select Bus and Subway Stations

You can get a free, blank CharlieCard from an MBTA Customer Service Agent at the bus and subway stations listed below.

Haymarket

Weekdays: 7 AM – 7 PM
Saturdays: 7 AM – 7 PM
Sundays: 7 AM – 2:30 PM

Kenmore

Weekdays: 7 AM – 7 PM
Saturdays: 7 AM – 7 PM
Sundays: 10:30 AM – 7 PM

Maverick

Weekdays: 7 AM – 7 PM
Saturdays: 7 AM – 2 PM, 4:30 PM – 7 PM
Sundays: 10:30 AM – 7 PM

Wonderland

Weekdays: 7 AM – 1:30 PM

Retail Sales Locations

You can get blank CharlieCards and load any amount of money for 1-way fares or a pass (1-day, 7-day, monthly) at stores located throughout the Greater Boston and Providence areas.

Online CharlieCard Services

Bus and subway riders can create a MyCharlie account to set up recurring monthly pass purchases and get protection against loss, theft, or damage to their CharlieCard. Those who do not want a MyCharlie account can reload their CharlieCard with up to $50. Commuter Rail, Boat, and Express Bus riders can order monthly passes online.

CharlieCard Store

The CharlieCard store is open to all MBTA riders for CharlieCard services and is conveniently located at the Downtown Crossing Station in the underground concourse between the Red and Orange lines.

Services Available

  • Replace damaged or expired CharlieCard
  • Request Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
  • Add credit to RIDE account

Hours:
Monday – Friday, 8:30 AM – 5 PM

Phone:
617-222-3200
617-222-5854 (for the deaf or hard of hearing)

Mailing Address:
Downtown Crossing Station
7 Chauncy Street
Boston, MA 02111

Replacing Expired CharlieCards

Standard Fare CharlieCards

You have 2 options: 

  • Visit the CharlieCard Store located in Downtown Crossing. An agent will transfer any remaining balance on an expired CharlieCard to a new card.
  • Mail your expired CharlieCard to:

    MBTA
    Revenue Department
    10 Park Plaza
    Room 4730
    Boston, MA 02116

    You’ll receive your new CharlieCard in the mail in 7-10 business days.

Senior and TAP* CharlieCards

You have 3 options:

  • Call Customer Support at 617-222-3200.
  • Visit the CharlieCard store in Downtown Crossing. You’ll be given a temporary 30-day reduced fare CharlieTicket.
  • Mail your expired CharlieCard to:

    MBTA
    CharlieCard Store
    7 Chauncy Street
    Boston, MA 02111

    You’ll receive your new CharlieCard in the mail in 7-10 business days.

*Please note: To receive a new TAP CharlieCard, you must be eligible. If your eligibility has expired, you will need to reapply for a Transportation Access Pass.

Corporate, Semester, and
Student CharlieCards

Contact your pass program
administrator to get a replacement
card.

Damaged, Lost, or Stolen CharlieCards

Registered Standard Fare CharlieCards

Call 888-844-0355 to get a replacement card.

Non-registered Standard Fare CharlieCards

If your card is damaged or malfunctioning, visit the CharlieCard store. An agent will transfer any remaining balance to a new card.

The MBTA cannot replace lost or stolen CharlieCards that haven’t been registered online.

Senior and TAP CharlieCards

You have 2 options:

  • Visit the CharlieCard store in Downtown Crossing.
  • Call Customer Support at 617-222-3200.

Corporate, Semester, and Student CharlieCards*

Contact your pass program administrator.

*Please note: You may not be able to get a replacement card through your program.
 

Consolidating CharlieCards

If you have more than 5 CharlieCards* and/or CharlieTickets* that you’d like to combine onto 1 card, fill out the CharlieCard/CharlieTicket Consolidation Request Form, enclose all your cards/tickets, and mail it to:
 
MBTA CharlieCard/CharlieTicket Consolidations 
P. O. Box 961739 
Boston, MA 02196 
 
*Please note: Only cash purchases are accepted for consolidation requests.