Blind Access CharlieCard
People who are legally blind, as well as an accompanying guide, can ride most MBTA services for free with a Blind Access CharlieCard. Service animals are always allowed on the MBTA. These cards are valid for five years.
Blind Access Eligibility
People with a Massachusetts Commission for the Blind (MCB) ID or Certificate of Blindness, or out-of-state blindness certification, are eligible for a Blind Access CharlieCard.
If you don't have an MCB ID, Certificate of Blindness, or out-of-state blindness certification, but are legally blind or have low vision, you may be eligible for a Transportation Access Pass (TAP) CharlieCard.
Apply Online
Eligible riders can now apply for a new, renewal, or replacement Blind Access CharlieCard online.
You can also replace a lost, stolen, or expired Blind Access CharlieCard, by contacting Customer Support at 617-222-3200.
Get a Blind Access CharlieCard
You can apply for a new, renewal, or replacement Blind Access CharlieCard online or at the Charlie Service Center.
Once submitted, your application will be reviewed within six to eight weeks. We will contact you if we are unable to approve your application.
As of October 1, 2024, reduced fare program cards are being replaced with non-personalized cards. Program benefits will remain the same. Riders applying for a new or replacement Blind Access CharlieCard will receive a card that no longer includes their photo or a printed expiration date.
Note: If you are renewing or replacing your Blind Access CharlieCard, you do not need to submit documentation of proof of blindness. Instead, you may provide a government-issued ID, including a Massachusetts Commission for the Blind (MCB) ID.
To complete your online application, be prepared to upload:
- A government-issued photo ID, such as a driver’s license, passport, or state ID. You can use an expired ID as long as the expiration date is within the last three years.
- A recent color photo of yourself. Your photo must be from the neck up in front of a solid, light-colored background. You cannot wear a hat, face covering, or sunglasses.
- A Massachusetts Commission for the Blind ID or Certificate of Blindness, or out-of-state blindness certification.
All information provided by you will be used solely for determining your eligibility for a Reduced Fare CharlieCard. Incomplete applications cannot be submitted or processed until all information and eligibility documents have been received and/or uploaded.
The Charlie Service Center is located near the State Street T Station and Downtown Crossing, at:
296 Washington St
Boston, MA 02108
You can visit the store 8:30 AM – 5 PM, Tuesday – Friday.
Here’s what you can expect once you arrive:
- You'll need to present a government-issued photo ID, such as a driver's license, passport, or state ID. You can use an expired ID as long as the expiration date is within the last three years.
- You’ll need to present a Massachusetts Commission for the Blind ID Card or Certificate of Blindness (or an out-of-state blindness certification).
- You’ll need to have your photo taken.
- If eligible, you’ll be issued a temporary CharlieCard immediately, valid for use as you wait for your permanent Blind Access CharlieCard to arrive in the mail within seven to ten business days.
Help Someone Apply Online
Individuals and organizations—such as the Massachusetts Commission for the Blind—can download our guide to learn how to help people apply for a new, renewal, or replacement Blind Access CharlieCard online.
Caring for Your Blind Access CharlieCard
All Blind Access CharlieCards come with an embedded microchip. To keep yours working properly, handle it with care. To prevent damage to the card:
- Do not punch holes in the card
- Do not bend or twist your card
- Do not insert it into any equipment. CharlieCards are meant to be tapped at fare gates, boxes and vending machines.
Blind Access CharlieCards will expire on the date printed on the card. In the event of loss, theft, damage or renewal of your card, you can call 617-222-3200 to report it.
If you are given a temporary card, the renewal process should begin three months prior to the expiration date printed on the card.
Note: Reduced Fare CharlieCards are not transferable and subject to applicable reduced fare regulations and conditions of use. Any violation of the rules will result in immediate confiscation.
How to Use Your Blind Access Card
You can tap your card at any subway station fare gate, or farebox located at the front door of a bus or street-level Green Line or Mattapan vehicle.
Learn more about taking the bus or subway:
You can also link your reduced fare benefits to a contactless payment method and tap at a Charlie reader located at station fare gates and onboard bus and light rail vehicles.
Show the onboard conductor your reduced fare CharlieCard. The conductor will have to see the back of the card to confirm that you can ride for free.
At Commuter Rail station fare gates, you can tap your card to exit the station.
Show the crew the back of your CharlieCard to confirm that you can ride for free.
Download the Blind Access CharlieCard flyer (PDF, 172KB)
Out-of-State Visitors
If you're visiting from out of state and can provide the appropriate documentation, we will give you a temporary MBTA pass valid for seven days of travel on the subway, bus, Commuter Rail, or ferry.
Within seven to ten days of your application, you will also receive a permanent Blind Access Card valid for future visits to the Greater Boston area.
Accessibility on the MBTA
The MBTA is dedicated to the work we're doing to make each mode of transit accessible to everyone.
The RIDE
The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.
Apply Online
Eligible riders can now apply for a new, renewal, or replacement Blind Access CharlieCard online.
You can also replace a lost, stolen, or expired Blind Access CharlieCard, by contacting Customer Support at 617-222-3200.
Accessibility on the MBTA
The MBTA is dedicated to the work we're doing to make each mode of transit accessible to everyone.
The RIDE
The RIDE is a paratransit service for people who are unable to use the MBTA’s other modes some or all of the time.