CharlieCard Store
On Monday, July 29, 2024, the CharlieCard Store will be renamed to Charlie Service Center and permanently relocated to 296 Washington St. The new location is between Milk St and Water St, near the State Street T Station and Downtown Crossing.
You can visit the CharlieCard Store to:
- Buy passes for any mode
- Replace a damaged or expired CharlieCard
- Request a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass
- Process a name change on a Senior CharlieCard, Transportation Access Pass (TAP), or Blind Access Pass with a valid ID
- Add credit to a RIDE account
CharlieCard Store Location
In September 2023, the CharlieCard Store was temporarily relocated to the State Transportation Building at 10 Park Plaza in Conference Room 6 on the 2nd floor.
You can access the temporary location via the Green and Orange Lines. The building features escalators, elevators and accessible entrances on Charles Street, Stuart Street, and Boylston Place.
Most CharlieCard Store services are available at this temporary location, however, please note:
- Cash payments will be accepted starting October 2, 2023.
- Exchanges are limited to five CharlieCards or CharlieTickets per day. We encourage customers to use our consolidation request form for exchanges of more than five cards or tickets.
- Please anticipate processing delays.
CharlieCard Store Hours
-
Monday
8:30 AM – 12:15 PM
-
Appointments only
Limited appointments available for reduced fare program services.
-
Tuesday – Friday
8:30 AM – 5 PM
-
All transactions
Riders can visit the CharlieCard Store to:
- Request a reduced fare CharlieCard
- Replace a lost, expired, or damaged card
- Make deposits to RIDE accounts
Apply for a Senior, TAP, or Blind Access CharlieCard Online
Eligible riders can apply for a Senior, TAP, or Blind Access CharlieCard online.
-
Senior CharlieCard
-
People 65 and older are eligible for reduced MBTA fares with a Senior CharlieCard.
-
Transportation Access Pass (TAP) CharlieCard
-
People with disabilities and Medicare cardholders are eligible for reduced MBTA fares with a Transportation Access Pass (TAP) CharlieCard.
-
Blind Access CharlieCard
-
People who are legally blind, as well as an accompanying guide, ride all MBTA services for free with a Blind Access CharlieCard.
CharlieCard Store Holiday Schedule
The CharlieCard Store is closed on these holidays:
- New Year's Eve
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Patriots' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus/Indigenous Peoples' Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day
Note: The CharlieCard Store will close at 2 PM on New Year's Eve (Observed) and Christmas Eve (Observed).
Auto-pay
Get a monthly pass that renews automatically.
Schedule an Appointment
Need to visit the CharlieCard Store for your TAP or Senior CharlieCard? Use our online scheduler to reserve a time.
Reduced Fares
Some customers are eligible for reduced fares or can ride the T for free.
Learn More
Contact Us
For questions, comments or concerns, you can contact the CharlieCard Store at 617-222-3200 or 617-222-5854 (TTY).