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File a Discrimination Complaint

More from Policies

Learn more about your right to a safe and comfortable experience on the T.

If your civil rights have been violated, you can file a complaint with the MBTA Office of Diversity and Civil Rights.

How do I file a complaint?

Download, print, and complete the form before sending it in, or stop by the office to request a hard copy.

Or call 617-222-3200 to speak with our Customer Support team.

MBTA Office of Diversity and Civil Rights
Title VI Specialist
10 Park Plaza, Suite 3800
Boston, MA 02116

Fax: 617-222-3263

MBTA Office of Diversity and Civil Rights
10 Park Plaza, Suite 3800
Boston, MA 02116

Walk-ins are welcome, or you can call 857-368-8580 to make an appointment.

Download a Discrimination Complaint Form

How long do I have to file a complaint?

A complaint alleging a violation of Title VI and/or the MBTA’s ADHP policy must be filed no later than one hundred and eighty (180) days from the date of the alleged violation. Complaints alleging violations of state or federal law must be filed within the timeframes established by statute, regulation, or case law (usually 300 days).