Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens.
If you have any questions, please reach out to our Customer Support team.
Your Rights and Title VI
Learn more about your rights and protections under Title VI, a law that prohibits discrimination by recipients of federal money, on the basis of race, color, or national origin.
Learn more about how the MBTA implements changes to services or fares in a way that is fair to every rider.
Every T customer has the right to an accessible, safe, clean, comfortable ride. Learn more about our commitment to you.