Income-Eligible Reduced Fare Program

Step 1. Sign up for MyCharlie

Sign up for a MyCharlie account if you don’t have one already. You’ll need this account to apply and to receive emails about your application status.

Step 2. Verify your information

Choose whether you want to automatically verify your eligibility using your ID, or if you want to manually upload documentation.

• If you auto-verify, you won’t need to upload anything, and you’ll get your approval decision right away.
• If you choose the manual option, you’ll need to upload your ID and proof of enrollment in a state assistance program, such as a picture of your welcome letter or screenshot of your account. We’ll email you our approval decision within two business days.

Note: If you want to use your MASSGrant enrollment to qualify, you must use the manual upload process.

Step 3. Choose how to get your card

You can have your card mailed to you, to the Charlie Service Center, or to a partner location. It will take about 7 – 10 business days to arrive.

Visit a partner location to apply in person. You’ll need a government-issued ID that has a photo of you on it, such as a driver’s license, passport, or state ID. Documents without a photo will not be accepted.

You’ll also need to show proof of enrollment in a state assistance program. You can use one of the following:

• A picture of your enrollment or benefits letter that shows your name and is dated within the last three months.
• A screenshot of your enrollment from the “My Enrollments” section of your Health Connector account or the “Benefits Detail” section of your DTA account. Make sure it shows your name and an active status.
• An award letter from MASSGrant or screenshot from the MassAid portal confirming your award. You can also use a financial aid letter from your school if MASSGrant is listed on it. Your document must be from the current (or most recent) academic year.

Note: In-person applications are not available at the Charlie Service Center.

• ABCD Allston/Brighton Neighborhood Opportunity Center
• 640 Washington St Suite 201
• Brighton, MA 02135
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• ABCD Central Office
• 178 Tremont St
• Boston, MA 02111
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• ABCD East Boston Area Planning Action Council
• 21 Meridian St
• East Boston, MA 02128
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• ABCD North End/West End Neighborhood Service Center
• 1 Michelangelo St
• Boston, MA 02113
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• ABCD Roslindale Neighborhood Opportunity Center
• 25 Corinth Street
• Roslindale, MA 02131
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• ABCD Roxbury/North Dorchester Neighborhood Opportunity Center
• 565 Warren St
• Dorchester, MA 02121
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559

• ABCD South End Neighborhood Service Center
• 554 Columbus Ave
• Boston, MA 02118
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• Asian American Civic Association
• 87 Tyler St 5th Floor
• Boston, MA 02111
• Mon – Fri, 9 AM – 5 PM
• (617) 426-9492
•  
• Dorchester Neighborhood Service Center (ABCD Dorchester)
• 110 Claybourne St
• Boston, MA 02124
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559

• Mattapan Family Service Center (ABCD Mattapan)
• 535 River St
• Mattapan, MA 02126
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• Parker Hill/Fenway Neighborhood Service Center
• 714 Parker St
• Roxbury, MA 02120
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559
•  
• South Boston Action Center
• 424 West Broadway
• South Boston, MA 02127
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559

• Cambridge Economic Opportunity Committee
• 11 Inman St
• Cambridge, MA 02139
• Mon – Fri, 9 AM – 5 PM
• (617) 868-2900

• Community Action Programs Inter-City
• 100 Everett Ave #14
• Chelsea, MA 02150
• Mon – Fri, 9 AM – 5 PM
• (617) 884-6130

• Citizens for Citizens
• 264 Griffin St
• Fall River, MA 02724
• Mon – Fri, 9 AM – 5 PM
• (508) 679-0041

• South Middlesex Opportunity Council
• 7 Bishop St
• Framingham, MA 01702
• Mon – Fri, 9 AM – 5 PM
• (508) 620-2300

• Action, Inc.
• 180 Main St
• Gloucester, MA 01930
• Mon – Fri, 9 AM – 5 PM
• (978) 282-1000

• Community Action, Inc.
• 3 Washington Sq
• Haverhill, MA 01830
• Mon – Fri, 9 AM – 5 PM
• (978) 373-1971

• Community Teamwork, Inc.
• 155 Merrimack St
• Lowell, MA 01852
• Mon – Fri, 9 AM – 5 PM
• (978) 459-0551

• Lynn Economic Opportunity, Inc.
• 181 Union St #209
• Lynn, MA 01901
• Mon – Fri, 9 AM – 5 PM
• (781) 581-7220

• Mystic Valley Opportunity Center
• 239 Commerical St
• Malden, MA 02148
• Mon – Fri, 9 AM – 5 PM
• (617) 348-6559

• People Acting in Community Endeavors
• 166 William St
• New Bedford, MA 02742
• Mon – Fri, 9 AM – 5 PM
• (508) 999-9920

• Quincy Community Action Programs
• 1509 Hancock St
• Quincy, MA 02169
• Mon – Fri, 9 AM – 5 PM
• (617) 479-8181

• Community Action Agency of Somerville
• 66 Union Sq
• Somerville, MA 02143
• Mon – Fri, 9 AM – 5 PM
• (617) 623-7370

• Worcester Community Action Council
• 18 Chestnut St #500
• Worcester, MA 01608
• Mon – Fri, 9 AM – 5 PM
• (508) 754-1176

You can load cash value and LinkPasses onto your reduced fare CharlieCard at: 

• Fare vending machines 
• The Charlie Service Center
• Retail sales locations
• Fare boxes on buses and trolleys at street-level stops (cash value and one-way fares only) 

To pay your fare, simply tap your card on the fare target at any fare gate or onboard fare box. 

Your reduced fare CharlieCard makes you eligible to purchase discounted Commuter Rail tickets and passes: 

• On board (show your card to the conductor) 
• At ticket windows (show your card to ticket window staff) 
• At fare vending machines (tap your card to pay 50% of the standard one-way fare or purchase a monthly pass) 
• At retail sales locations (show your card to the cashier) 
• Via mTicket: Enter your card serial card number on the Reduced Fares page under the “My Account” section in your mTicket app. The reduced fare will then automatically appear when purchasing a ticket. 

For Zone 1A travel on the Fairmount Line, reduced fare cardholders can tap their CharlieCard at Fairmount Line validators before boarding, just like for the bus or subway. Please remember to take the proof-of-purchase receipt from the validator to show to conductors. 

Your reduced fare CharlieCard makes you eligible to purchase discounted ferry tickets and passes: 

• On board (show your card to the ticket agent or ferry official) 
• At ticket windows (show your card to ticket agent) 
• Via mTicket: Enter your card serial card number on the Reduced Fares page under the “My Account” section in your mTicket app. The reduced fare will then automatically appear. 

Please note: The Salem ferry is operated seasonally by its municipality. Prices and discount options may vary depending on what time you take your trip. 

Learn more about taking the ferry

If you’re enrolled in the income-eligible reduced fare program, you can receive discounts on any trip with The RIDE. First, you’ll need to link your reduced fare CharlieCard to your RIDE account.

You can then continue to add funds to your RIDE account as you normally would, and your discount will be automatically applied when you book a trip.

Note: You do not need your reduced fare card to pay your RIDE fare—it is only used to validate your reduced fare program enrollment when you first link your account.