Fairmount Line Ridership Reaches New All-Time High, Fairmount Ridership at 130% of pre-COVID levels in May 2023

Ridership across Commuter Rail above 80% of Pre-COVID levels in May 2023
On average more than 9 out of 10 trains arrived on-time for 7th consecutive month

The MBTA and Keolis Commuter Services (Keolis), the agency’s operating partner for Commuter Rail, today announced that Fairmount Line ridership has reached a new all-time high, far surpassing ridership pre-COVID. The Fairmount Line continues to have excellent On-Time Performance at 97% for the month of May. On-time performance is an industry standard measured by the percentage of trains that arrive at their final destination within 5 minutes of their scheduled time.

“This excellent news is a prime example of passengers returning to a public transit option post-pandemic as a result of consistent, reliable service and performance,” said Transportation Secretary and CEO Gina Fiandaca. “With regular all-day rail schedules, passengers in Hyde Park, Dorchester, and Roxbury are provided Commuter Rail service that they can depend on to get them to work, school, recreational activities, and more. I commend the MBTA and Keolis on this achievement and am confident they will continue with this great progress.”

“Through continued high levels of on-time performance, regional rail-style scheduling, and other improvements to the rider experience, Keolis and MBTA Commuter Rail were able to accomplish this exceptional and exciting achievement for the Fairmount Line,” said MBTA General Manager and CEO Phillip Eng. “I thank Keolis and our Commuter Rail workforce for their continued commitment to best serving our rail ridership using the Fairmount Line and the communities we connect.”

“We are thrilled to reach this important milestone in partnership with the MBTA, the Fairmount Indigo Transit Coalition, and the many community leaders who have advocated for transit in the Fairmount corridor. Since the beginning of the pandemic, we have listened to passengers and brought creativity and optimism to solving the challenges that we faced while continuously serving the essential workers and other riders who depend on public transit,” said Abdellah Chajai, CEO of Keolis Commuter Services. “As we look ahead, I’m excited not just about where we are compared to the past, but where we have the potential to go from here for riders and the communities we serve.”

Read the full press release.