Healey-Driscoll Administration Appoints Phillip Eng as MBTA General Manager

Eng has 40 years’ experience in public transportation and record of improving service on struggling transit systems.

Governor Maura T. Healey, Lieutenant Governor Kimberley Driscoll and Transportation Secretary Gina Fiandaca today announced that, after a comprehensive search, they will be appointing Phillip Eng as the next General Manager of the Massachusetts Bay Transportation Authority (MBTA). Eng is an engineer with nearly 40 years of experience in transportation, including as President of the Metropolitan Transportation Authority’s (MTA) Long Island Rail Road and Interim President of New York City Transit.

“Phil Eng is the proven leader the MBTA needs to improve safety and reliability across the system and restore the public’s trust,” said Governor Healey. “He understands that a functioning transportation system is essential to a functioning economy, and he has a track record of taking the reins of struggling public transit systems and dramatically improving service. He also takes a collaborative approach to his work and maintains open lines of communication with customers, workers, businesses, local officials and communities.”

“What impressed me the most about Phil Eng is that everything he does is driven by his commitment to customer service,” said Lieutenant Governor Driscoll. “He understands that the success of our public transportation system relies on the trust of the public, and that transparency, communication and reliability are the keys to earning that trust. I’m confident that he is the right leader for this transformative moment for the MBTA.”

“I am pleased to announce the appointment of Phil Eng to the position of MBTA General Manager. Phil has a record of achievement in delivering world class transportation services in New York State, managing billions of dollars in capital projects, and launching initiatives to improve the customer experience,” said Secretary Fiandaca. “Most importantly, Phil has excelled at finding solutions to challenging problems. It’s clear he is focused on customer satisfaction, operational excellence, and championing a safe, reliable transportation system. He has wide ranging experience as an executive manager for mass transit, highways, ports, waterways and aviation facilities. We look forward to having Phil guide and support improvements and innovations at the MBTA.”

“It’s time for a new way of doing business at the MBTA. As an engineer, a transportation professional for 40 years, and a commuter myself, I’m laser focused on finding innovative solutions to complex problems and approaching them with a sense of urgency that always puts the customer first,” said Phillip Eng. “I’m also committed to supporting the hardworking employees who keep the MBTA running and ramping up hiring to ensure that we have the workforce in place to deliver the reliable service that riders deserve.”

Read the full press release.