MBTA Strategic Plan
As a part of our commitment to transparency and public engagement, the MBTA and our partner entities are making long-term plans to shape the future of the organization’s processes and decision-making.
Our Strategic Planning Goals
Our mission is to serve the public by providing safe, reliable, and accessible transportation. The following goals outlined in the Strategic Plan are guided by our values of safety, service, equity, sustainability, and culture.
- Safety: Empower and support staff to develop a culture which prioritizes and promotes safety
- Modernization and State of Good Repair: Efficiently modernize assets and improve connectivity, while ensuring MBTA property is maintained to a state of good repair
- Transparent Communication: Ensure the experiences and perspectives of our staff and riders are accounted for through transparent decision making
- Workforce: Retain, attract, and invest in a diverse and qualified workforce that represents our ridership
- Service and Economic Vitality: Support the regional vitality by providing dependable, frequent, and accessible service that riders love
- Sustainability and Resilience: Increase the environmental sustainability and resilience of our transit system
- Mode Shift: Attract new riders, retain existing riders, and increase the percentage of transit-trips in the region
- Communicating Our Costs: Communicate openly about our costs and the revenue needed to support our ongoing service and the growth of our system
Download the MBTA Strategic Plan (PDF, 11.79 MB)
We've completed a report highlighting the accomplishments towards achieving the Strategic Plan over the course of the 2023 – 2024 fiscal year.
Download the Annual Strategic Planning Report (PDF, 4.3 MB)
Building a Better T
As part of our $9.6 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.
Related Resources
MBTA Policies
Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens.
Building a Better T
As part of our $9.6 billion, 5-year capital investment plan, we're renovating stations, modernizing fare collection systems, upgrading services for our buses, subways, and ferries, and improving the accessibility of the entire system.
MBTA Policies
Everyone deserves to have a safe and comfortable experience with the MBTA. Please review the policies we follow to ensure that happens.