Public Hearing | Fare Media Changes

Event Description

We’re collecting public feedback on fare policy changes to support Fare Transformation:

• Ending passbacks: We’re discontinuing the ability to tap multiple riders through a gate with one card (“passback”). This will allow us to introduce mobile and contactless payments and integrate the Commuter Rail without creating pricing errors.
• Fare media per rider: Riders aged 12 and older will need to have their own fare media to provide proof of payment and to ensure there are no duplicate charges at fare gates and on fare readers.
• “One more trip” protection on Charlie Cards: The new fare media will allow riders to board with low/zero balance to improve convenience and avoid leaving riders stranded.
• $3 Fare media fee and free card distribution: There will be a $3 card cost per new Charlie Card and Mobile Charlie Card, with some exceptions. *

*We recognize that the new card cost may be a burden for some riders, and we are currently developing a plan to distribute free Charlie Cards to minority and low-income communities through partner organizations. Cards will continue to be free to Reduced Fare Riders and for all riders purchasing a 1-Day Link Pass on a new Charlie Card.

Learn more about the fare media changes

Join the Virtual Meeting

This meeting was held over Zoom.

If you have any questions, please email publicengagement@mbta.com or call 617-645-0614.

Accessibility

These meetings are accessible to people with disabilities and those with limited English proficiency. Accessibility accommodations and language services will be provided free of charge, upon request, as available. Such services include documents in alternate formats, translated materials, assistive listening devices, and interpreters (including American Sign Language).

For more information or to request a reasonable accommodation and/or language services, please email publicengagement@mbta.com.

Para más información o para pedir arreglos razonables y/o servicios lingüísticos, por favor envíe un e-mail publicengagement@mbta.com.

如需進一步瞭解或要求合理的便利設備和/或語言服務，請電郵 publicengagement@mbta.com.

如需进一步了解或要求合理的便利设备和/或语言服务，请电邮 publicengagement@mbta.com.

Para mais informações, ou para solicitar serviços de acesso e/ou linguísticos em termos razoáveis, contactar por email publicengagement@mbta.com.

Pour plus d’informations ou pour obtenir un accommodement raisonnable et/ou des services linguistiques, veuillez envoyer un publicengagement@mbta.com.