Reduced Service for March 27, 2020
Updated Friday, March 27, 2020, 11:15 AM
We’ve further amended service as part of our continued effort to support social distancing and protect the health of our riders and workforce.
These systemwide service changes allow only for travel that is absolutely necessary and prioritize transit for essential workers, such as hospital staff and emergency responders, who are crucial in helping to slow the spread of COVID-19.
- Customers should board at the rear doors of buses and street-level trolley stops. Seniors and people with disabilities can still board at the front door if needed.
- Stations and vehicles are being cleaned and sanitized with increased frequency.
- Service levels have been adjusted to accommodate ridership levels on each line.
These decisions are based on guidance from public health professionals and the Massachusetts Department of Public Health (DPH).
Weekday Service Levels, March 27
Bus and Silver Line
Saturday service for most routes, with additional service on busier routes during peak travel times.
Reduced service on all lines.
No service. Use trip planner to find an alternate route.
All trips must be booked 1 – 3 days in advance. Previously booked trips are not affected by this change.
The RIDE will make every effort to eliminate transfer trips to reduce customer interaction with multiple drivers. All shared trips have been eliminated.
To cancel or reschedule your trip, call The Ride Access Center (TRAC).
The RIDE Eligibility Center (TREC) will be closed starting Monday, March 23, 2020.
If you are a RIDE customer, you can add funds to your RIDE account online, over the phone, or by mail.
This page will be regularly updated with service information. You can also get up-to-date notices from:
Or on social media:
More Updates from the MBTA
Protecting Your Health
What We're Doing
We are continuing to take necessary steps to protect the health and safety of riders and MBTA employees with increased cleaning and sanitation at stations and on vehicles.
- Cleaning and disinfecting vehicles: All MBTA fleet vehicles (buses, trolleys, subway cars, Commuter Rail coaches, ferries, and RIDE vehicles) are being disinfected on a daily basis.
- Cleaning and disinfecting MBTA property: All business locations, including the RIDE Eligibility Center and CharlieCard store, are being disinfected every 24 hours. All high-contact areas at subway stations (handrails, fare gates, and fare vending machines) are being cleaned every 4 hours.
- More sanitation equipment: Hand sanitizing dispensers, disinfectant wipes, and cleaning sprays will be deployed at MBTA facilities and stations throughout the system.
What You Can Do
We encourage all riders to:
- Wash hands often with soap and warm water for at least 20 seconds
- Cover coughs and sneezes
- Stay home if sick
- Avoid touching eyes, nose, and mouth
- Clean areas that are frequently touched with sanitizing spray or wipes