If you’re going to an appointment, you should schedule your trip by arrival time. Return trips should be scheduled by departure time. Requested arrival and departure times must be 1 hour apart.
Let the company know if you’ll be traveling with anyone else, including a PCA, guest, child, or service animal.
Trips in Boston, Brookline, Cambridge, and Somerville
If you’re traveling in or between the immediate Boston metro (Boston, Brookline, Cambridge, or Somerville), you can call any service provider to schedule your trip.
Trips Outside of the Immediate Boston Metro
If your origin or destination is outside of the immediate Boston metro, call the service provider that covers your area to schedule your trip.
If you’re going into or coming from the Boston metro, you won’t need to transfer. If you’re traveling from one service provider’s area to another, you will need to change vehicles at a designated transfer stop.
After 5 PM on the day before your trip, you’ll get a callback confirmation with your travel details.
If you travel to and from the same place 2 or more days a week, you may be able to have your trips automatically scheduled (except on holidays). Ask your service provider for more information.
If your eligibility status for The RIDE changes or you don’t have any funds in your account, your subscription service may be interrupted. If this happens, contact your service provider as soon as possible to confirm your automatically scheduled trips.