Performance Metrics

Discover the metrics we use to determine how reliable our service is for riders.

See how many trips riders take every day on the bus, subway, ferry, Commuter Rail, and The RIDE.

See how riders responded to our monthly survey about their experience with the T.

Learn how we determine the accuracy of our arrival predictions for the bus and subway.

View data about speed restrictions and how we measure them.

Learn about how we measure rider demographics and behavior.

Use our open data portal to access historical information, including ridership and performance data, schedules, and more.

Check out our data blog where we explain MBTA-related data and provide details behind charts, graphs, and maps.

Learn how the Office of Performance Management and Innovation (OPMI) monitors the quality of public transportation in Massachusetts.

Read MassDOT's annual report, Tracker, which summarizes fiscal year performance.