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The CharlieCard

Charlie Card

Customer scanning a CharlieCard at a fare entry gate

CharlieCards are reusable, durable cards that can be used for the Bus and Subway to purchase Stored Value at a discounted fare, or purchase One-Day, 7-Day, or Monthly Passes at the standard fare.

Where to Get a CharlieCard

Select Bus & Subway Stations

You can get a free, blank CharlieCard from an MBTA Customer Service Agent working at the Bus and Subway stations listed below.

Weekday hours: 7:00A - 7:00P

Saturday hours: 7:00A - 7:00P

Sunday hours: 7:00A - 7:00P

Alewife, Arlington, Ashmont, Back Bay, Dudley Square, Forest Hills, Harvard Square, North Station, Oak Grove, Park, Ruggles

Weekday hours: 7:00A - 7:00P

Saturday hours: 7:00A - 7:00P

Sunday hours: 7:00A - 7:00P

Haymarket, Wonderland

Weekday hours: 7:00A - 7:00P

Saturday hours: 7:00A - 7:00P

Sunday hours: 10:30A - 7:00P

Kenmore

Weekday hours: 7:00A - 7:00P

Saturday hours: 7:00A - 2:00P, 4:30P - 7:00P

Sunday hours: 10:30A - 7:00P

Maverick

Retail Sales Locations

You can get blank CharlieCards and load any amount of money for One Way fares or a pass (1-Day, 7-Day, Monthly) at stores located throughout the Greater Boston and Providence areas.

Find a store near you

CharlieCard Store

The CharlieCard store is open to all MBTA riders for CharlieCard services and is conveniently located at the Downtown Crossing Station in the underground concourse between the Red and Orange lines.

Services Available

  • Replace damaged or expired CharlieCard
  • Request Senior CharlieCard, Transport Access Pass, or Blind Access Pass
  • Add credit to RIDE account

Hours:

Monday - Friday, 8:30A until 5:00P

Phone:

(617) 222-3200

(617) 222-5854 (for the deaf or hard of hearing)

Mailing Address:

Downtown Crossing Station

7 Chauncy Street

Boston, MA 02111

Replacing CharlieCards

Lost, Stolen, or Damaged

Lost, stolen, or damaged CharlieCards can only be replaced if they have already been registered with a MyCharlie account. If you have a MyCharlie account, login and request a replacement card to be mailed to you or call 1-888-844-0355.

Expired

Expired CharlieCards (including Senior and TAP CharlieCards) can be replaced at the CharlieCard Store located in Downtown Crossing. An agent will transfer any remaining balance on an expired CharlieCard to a new card.

If you have an expired Senior or TAP CharlieCard, you may also send it in the mail in order to get a new one mailed back to you. Please send expired cards to:

MBTA

Revenue Department

10 Park Plaza Rm 4730

Boston, MA 02116

Online CharlieCard Services

Bus and Subway riders can create a MyCharlie account to set up recurring monthly pass purchases and have protection against loss, theft, or damage to their CharlieCard. Those who do not want a MyCharlie can reload their CharlieCard with up to $50. Commuter Rail, Boat, and Express Bus riders can order monthly passes online.