Citizens Complaint and Commendations

Administrative Services

The Administrative Services Division is under the direction of Deputy Chief Sean D. Reynolds. The Administrative Services Division is responsible for overseeing various elements of the hiring and promotion process, including equal employment opportunity and affirmative action (EEO/AA) activities. This Division also oversees career enhancement programs and the control of Department-owned property.

Court Case Management

The Court Case Management Unit is responsible for the preparation and application of criminal complaints, tracking and scheduling trials and hearings, procuring and distributing warrants, summonses and subpoenas, and administering all other court related activities.

To request an MBTA Transit Police report call 617-222-1100. For more information click here.

Professional Standards Unit

The Professional Standards Unit ensures that the integrity of the Department is not compromised by the misfeasance, malfeasance, or nonfeasance of any employee of the MBTA Transit Police Department. Responsibilities include logging, investigating, and monitoring all citizen complaints against Officers and administering the early intervention program. Additionally, the Professional Standards Unit is responsible for the hiring of new Officers in conjunction with the Massachusetts Human Resources Division (HRD).

Transit Police Citizen Complaints and Commendation form

To contact the Professional Standards Unit, please email

Training Unit

The Training Unit is responsible for coordinating various career enhancement programs and the Transit Police Academy. It oversees the certified Instructors who are responsible for providing training for new and in-service Officers.

MBTA Transit Police Academy

The MBTA Transit Police Academy has earned a reputation for producing the finest police officers in the Commonwealth. This reputation has been built through dedication and commitment. The MBTA Transit Police Academy opened in 1998 and operates a regional basic training program for the MBTA Transit Police Department and other local law enforcement agencies within the Commonwealth. To date, the Academy has graduated more than 1,000 police officers. It is structured and approved by the Municipal Police Training Committee (MPTC) guidelines as mandated by MGL C. 41 s. 96B. The basic curriculum for police student officers is an 800 hour training and education program founded on four basic principles: integrity, the law, fitness, and community/neighborhood policing. The MBTA Transit Police Academy instructs recruits for an additional 240 hours with an emphasis on community policing and juvenile interactions.  See More