Wi-Fi Commuter Rail Connect

Based on our successful pilot program on the Framingham/Worcester Line, the MBTA is proud to offer its commuter rail customers first in the nation FREE Wi-Fi service via the MBTA′s Commuter Rail Connect initiative.  Beginning December 2008, wireless routers will be installed on coaches throughout the entire commuter rail network.  Once completed, all 13 lines will feature at least two coaches on each train set that will be Wi-Fi enabled.  The program is expected to be completed by the end of Spring of 2009.  Until then, approximately 30 coaches per month will be installed.  These coaches will be “turned on” as soon as they installed allowing riders to access the Internet via a laptop or other wireless device.  The newly Wi-Fi enabled coaches will be distributed throughout the commuter rail net work based on operational needs.

We hope you enjoy this FREE service.

Here's how it works:

• When boarding, look for the MBTA Wi-Fi logo posted on Wi-Fi enabled coaches.
• When you see the bandwidth symbol on your screen, click on it and you'll come to our T Wi-Fi Commuter Rail Connect page. Review the stated terms, and click “I Agree” (or “Connect”) for internet access.
• NOTE: Due to the nature of Wi-Fi service, signal strengths may vary and fluctuate and service interruptions may occur.
• Wi-Fi service works best when utilizing basic Internet browsing, including accessing e-mail accounts.
• Our Wi-Fi offers limited bandwidth that is shared among all the users aboard your train car. Please remember to be courteous to our fellow Internet users by limiting your use of streaming audio and video.
• Please be respectful of other customers and refrain from viewing inappropriate content. As a customer courtesy, we ask that you turn off any audible sound or use headphones.
• WI-FI Security and Privacy - Our Commuter Rail Connect Wi-Fi has limited bandwidth that is shared among all users on your train. And, as with any Wi-Fi source, please take extra precautions on what information and transactions you perform.
• For Inquiries, Comments or Suggestions, please visit http://www.mbta.com/customer_support/feedback/ and choose 'Wi-Fi Commuter Rail' in the drop-down menu.

Frequently asked questions:

Q: May I ask train personnel for assistance in accessing  T Wi-Fi Commuter Rail Connect?
A: MBTA Commuter Rail personnel serve strictly for fare collection, train operations and safety supervision. To get technical support, please call 1-888-MBTA-WIFI.  Please be ready to provide Coach Number, Train Route, time and nature of problem.  For all other inquiries, or to provide feedback, please visit mbta.com.

Q: How do I connect?
A: Once you see that you are acquiring a wireless signal on your device, click it to connect to the T Wi-Fi Commuter Rail Connect page. If you don't automatically connect, make sure your laptop or wireless device is Wi-Fi enabled. Some laptops may have different procedures for connecting to a Wi-Fi network. Please consult the Help functions on your computer or the manufacturer′s instructions. Some laptops may have fire walls that prevent connection.

Q: Why does Wi-Fi service sometimes fade in and out?
A: Due to the characteristics of the cellular network, there may be locations where service is intermittent or unavailable. Wi-Fi is solely dependent on the strength of the cellular signal in that area.  This is the same effect as when a person experiences a “dropped” call on a cell phone when hitting a “dead zone”.

Q: When will all lines have Wi-Fi coaches?
A:  The MBTA is currently installing approximately 30 wireless routers per month.  By the end of Spring of 2009, we expect at least two coaches per train set on all 13 lines will be Wi-Fi enabled.

Q: Which lines will the Wi-Fi coaches be put into service during the installation period?
A:  Because of the many complicating factors in running a railroad, the Wi-Fi enabled coaches will be put into service on lines solely based on operational needs.  We appreciate your patience as the program is rolled out.

Q: Does T Wi-Fi Commuter Rail Connect offer virus protection and security?
A: No, we do not.  It is the customer′s responsibility to prepare a laptop or wireless internet device for secure internet usage. The MBTA is not responsible for any damages or security breaches.

Q: Can I download large files?
A: We recommend that you use T Wi-Fi Commuter Rail Connect for simple web services. Downloading or emailing large file attachments may result in the loss of the file.