Wi-Fi Commuter Rail Connect

Wi-Fi Commuter Rail Connect

News: July 24, 2014 - New Wifi System for Commuter Rail

Based on our successful pilot program on the Framingham/Worcester Line, the MBTA is proud to offer its commuter rail customers first in the nation FREE Wi-Fi service via the MBTA’s Commuter Rail Connect initiative.  The Wi-Fi equipment has been implemented in 258 Commuter rail coaches. Statistics from our vendor show that more than 10,000 riders are connecting to the internet daily, through their laptops, PDAs and SmartPhones.  In addition, the MBTA is in the process of expanding the use of the on-board Wi-Fi system by using it as a maintenance tool to provide train malfunction data through a web browser system to accelerate the response of the Mechanical department in correcting any malfunctions.

We hope you enjoy this FREE service.

Here′s how it works:

• When boarding, look for the MBTA Wi-Fi logo posted on Wi-Fi enabled coaches.
• When you see the bandwidth symbol on your screen, click on it and you′ll come to our T Wi-Fi Commuter Rail Connect page. Review the stated terms, and click “I Agree” (or “Connect”) for internet access.
• NOTE: Due to the nature of Wi-Fi service, signal strengths may vary and fluctuate and service interruptions may occur.
• Wi-Fi service works best when utilizing basic Internet browsing, including accessing e-mail accounts.
• Our Wi-Fi offers limited bandwidth that is shared among all the users aboard your train car. Please remember to be courteous to our fellow Internet users by limiting your use of streaming audio and video.
• Please be respectful of other customers and refrain from viewing inappropriate content. As a customer courtesy, we ask that you turn off any audible sound or use headphones.
• WI-FI Security and Privacy - Our Commuter Rail Connect Wi-Fi has limited bandwidth that is shared among all users on your train. And, as with any Wi-Fi source, please take extra precautions on what information and transactions you perform.
• For Inquiries, Comments or Suggestions, please visit http://www.mbta.com/customer_support/feedback/ and choose 'Wi-Fi Commuter Rail' in the drop-down menu.

Frequently asked questions:

Q: How do I connect?
A: Once you see that you are acquiring a wireless signal on your device, click it to connect to the T Wi-Fi Commuter Rail Connect page. If you don′t automatically connect, make sure your laptop or wireless device is Wi-Fi enabled. Some laptops may have different procedures for connecting to a Wi-Fi network. Please consult the Help functions on your computer or the manufacturer’s instructions. Some laptops may have firewalls that prevent connection.

Q: Why does Wi-Fi service sometimes fade in and out?
Due to the characteristics of the cellular network, there may be locations where service is intermittent or unavailable. Wi-Fi is solely dependent on the strength of the cellular signal in that area.  This is the same effect as when a person experiences a “dropped” call on a cell phone when hitting a “dead zone”.

Q: On which lines will the Wi-Fi coaches be put into service during the installation period?
A:  Because of the many complicating factors in running a railroad, the Wi-Fi enabled coaches will be put into service on lines solely based on operational needs.  We appreciate your patience as the program is rolled out.

Q: Does T Wi-Fi Commuter Rail Connect offer virus protection and security?
A: No, we do not.  It is the customer’s responsibility to prepare a laptop or wireless internet device for secure internet usage. The MBTA is not responsible for any damages or security breaches.

Q: Can I download large files?
We recommend that you use T Wi-Fi Commuter Rail Connect for simple web services. Downloading or emailing large file attachments may result in the loss of the file.