Massachusetts Bay Transportation Authority
Frequently Asked Questions
What happens if I overpay with a five-dollar bill at an honor box?
What happens if I list the wrong zone number for my Parkmobile payment?
Is there a direct telephone number to reach the Route 128 Garage?
If the train, boat, or bus is not running, do I still have to pay?
Can I pay for the violations over the phone?
Yes. Please note there is a $3.50 surcharge per violation. We encourage all customers to pay through the mail. Please call 1-866-658-6081 to pay your violation over the phone.
What happens if I overpay with a five-dollar bill at an honor box?
No change is given at honor box lots. Please use correct change.
What are the ways I can pay other than cash?
Pay-by-phone (Parkmobile) is an alternative to cash at lots that use honor boxes. At pay-on-foot garages, credit cards are accepted at the pay stations.
Can I pay by check?
As of July 1, 2012, checks are no longer accepted as payment for daily parking. However, outstanding violations can be paid for with a check by mailing the payment to the appropriate vender.
What happens if I list the wrong zone number for my Parkmobile payment?
Credit is not given for entering the wrong zone number with Parkmobile. You will receive a violation and be responsible to pay it.
Which facilities offer overnight parking?
Please visit Overnight Parking for full information and a complete list of the facilities that offer this feature.
Is there a direct telephone number to reach the Route 128 Garage?
Please contact LAZ Parking at (781) 794-1791 for more information on the Route 128 Garage.
Can I ever receive a refund for parking?
No. There are no refunds for parking.
If the train, boat, or bus is not running, do I still have to pay?
Please visit Service Advisories prior to parking at any location for the most up-to-date service and parking information.
Where can I find the street address, total number of spaces, parking availability, and daily rates for my parking facility?
Please refer to your station's main page for parking information regarding the parking facility, including street addresses, maps, and driving directions.
How can I pay my MBTA Transit Police parking ticket?
Log on to www.plymouthcountyparking.com to pay a parking ticket online. Be sure to have your vehicle's license plate number in order to pay your ticket online.
Can I pay for violations online?
Yes. Please note there is a $3.50 surcharge per violation. We encourage all customers to pay through the mail. Please visit parkingticketpayment.com/mbta to pay your violation online.
Daily Parking and Pay-By-Phone Information
Is it safe to do a credit card transaction using pay-by-phone Parkmobile?
When will I see pay-by-phone Parkmobile transactions on my credit card statement?
Do I have to pay within a certain time limit if I am a pay-by-phone Parkmobile customer?
Does my parking lot offer pay-by-phone Parkmobile?
Check here to see if your lot offers Parkmobile.
How does pay-by-phone Parkmobile work?
After registering with Parkmobile online, use the mobile app to pay for the parking space when you arrive. For more detailed information regarding pay-by-phone, visit Parkmobile's FAQ page.
How do I register for pay-by-phone Parkmobile?
Visit Parkmobile to register.
Where can I download the pay-by-phone Parkmobile app?
Visit Parkmobile to download the pay-by-phone app.
What are the benefits of pay-by-phone Parkmobile?
No more need for cash or coins. Use your mobile phone to pay with the Parkmobile app.
Avoid lines at the honor box or stopping to pay before boarding your train or boat.
Pay from anywhere — in your car, on the way to the platform, on the platform, even while on board your train, bus, or ferry.
View and confirm your transaction history and print your parking receipts online.
How does the parking agent know I've paid by mobile phone?
When you pay for your parking with Parkmobile, your parking space number and parking time are automatically displayed on the handheld device used by the parking agent.
Does pay-by-phone Parkmobile cost extra for MBTA customers?
No. There is no extra fee for using pay-by-phone Parkmobile. You only pay the daily rate charged at the lot.
Is it safe to do a credit card transaction using pay-by-phone Parkmobile?
Yes. Your credit card number is encrypted when you sign up with Parkmobile and is never entered, displayed, or spoken during a transaction.
When will I see pay-by-phone Parkmobile transactions on my credit card statement?
Each time you pay for your parking with Parkmobile, the payment is processed in real time. The amount of time that elapses before it shows up on your statement will vary depending on your credit card company.
Do I get a receipt when I use pay-by-phone Parkmobile?
You can view all of your pay-by-phone Parkmobile transactions by logging into your account. All parking charges can be printed in the form of a receipt. This is especially good for customers with business expense accounts or those seeking a pre-tax benefit for parking costs.
Am I required to list the license plate number(s) of the vehicle(s) I plan to use when signing up for a pay-by-phone Parkmobile account?
Yes. During the registration process, you will be asked to enter your license plate number(s).
Do I have to pay within a certain time limit if I am a pay-by-phone Parkmobile customer?
Yes. All customers using Parkmobile must pay within twenty minutes of parking. This timeframe is necessary to allow us to perform proper payment enforcement at our lots and facilities.
Where can I park and how often can I use the monthly parking permit?
Can I use my monthly parking permit on my other vehicles, too?
How much does a monthly parking permit cost?
For most lots, the monthly parking permits are $70, saving customers parking regularly $10 per month. If the daily rate at your regular lot is $4 and you park there five days a week for four weeks, you will spend $80 over the course of the month. With a monthly parking permit, you can park for the same amount of time and save $10 a month!
When can I buy a monthly parking permit?
To get the best value, purchase your monthly parking permit online on or before the beginning of the month. After the 15th of the month, the permit will be sold for $35. At that time, you will also be required to purchase the following month's permit.
How long is the monthly parking permit valid?
The monthly parking permit offers unlimited parking for one calendar month. A new monthly parking permit is needed each month. An option to automatically renew your permit is also available for your convenience.
Where can I park and how often can I use the monthly parking permit?
When you purchase your monthly parking permit, you will be asked to choose one lot to park at for the full month. That means you can park whenever you prefer — days, nights, and weekends — for one monthly fee. (Please note: overnight parking is not allowed.)
How do I get my monthly parking permit?
Visit the Monthly Parking page to register for monthly parking. Once your application is approved and payment is received, your permit will be emailed to you. Print out the permit and place it on your dashboard every time you park.
What if I lose my monthly parking permit?
Simply print another copy from the email we have sent you and place it on your dashboard when you park.
Can I use my monthly parking permit on my other vehicles, too?
No. Because your permit number is also your plate number, only one vehicle is allowed per monthly permit.
What happens if my parking lot is full?
The monthly parking permit is a simple and convenient way to pay for parking. Unfortunately, it does not guarantee you a spot at your lot.
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