Accessible Services

Customer Assistance Area Installation at South Station Complete

The Customer Assistance Area (CAA) has been installed on both north and southbound platforms at South Station. The CAA is one of the MBTA's latest efforts designed to improve access for all customers throughout the MBTA system. In addition to providing customers with a safe place to board or wait for the trai, it also serves as a location where customers may go to in order to seek assistance from an MBTA member of staff.

With the completion of the CAA installation at South Station, the MBTA will begin looking at the next station to receive the CAA, Back Bay Station. Once the installation of the CAA at Back Bay station is complete, the MBTA will use mobile bridgeplate usage reports to determine the next stations to receive the CAA. For more information about the CAA, click here.