The Customer Experience and Accessibility Features on Light Rail Trains and at Light Rail Stations(Green Line)

Please note that any customer has the right to use accessibility equipment (such as bridgeplates, mini-high platforms, and mobile lifts).

Access Features At MBTA Light Rail Stations May Include:

• Accessible parking areas near the station entrance (click here to see if your station offers parking).

• Elevator, escalator, or ramp access (click here to view the access features at your station).

• Signs directing customers to elevators, escalators, and ramps.

• Fare Vending Machines (FVMs) that have an audio function.  (Click here to learn about FVM access features.)

• Wider faregates.

• TTY telephones.

• Mobile lifts, high-level, and mini-high platforms (click here to see an image of a mini-high platform and a mobile lift).

• Display screens and automated announcements that inform the customer of service delays, and emergency information.

• Tactile warning strip at the platform edge. 

• Improved lighting. 

• High-contrasted markings on stair edges. 

Access Features on Light Rail Trains May Include:

• Built-in bridgeplates (on newer Green Line trains).

• Priority seating for seniors and customers with disabilities (usually located near the doors of the train) (click here to see priority seating area on Green Line trains).

• Seating areas for those who use wheeled mobility devices (Click here to see image of seating area for customers who use wheeled mobility devices on Green Line trains.)

• Stop announcement equipment that announce the destination of the train and all intermediate stops made by that train.  (Click here to learn more about stop announcements on MBTA subway)

• Display screens on the outside of the train that display the train's destination.

• Display screens on the inside of the train that display the train's destination and all intermediate stops.

What to Expect When Entering An MBTA Station

	To begin your journey on MBTA subway, you will need to first locate a MBTA station. Stations may be identified by the "T" logo or the station's name at the station's entrance. The color code of the line serving the station will be in the background of the sign with the station's name.
	Use elevators, escalators, ramps, or stairs to enter the station.
	If you need to add money to your CharlieCard or purchase MBTA fares, you will need to use the Fare Vending Machine (FVM). Click here for information on using the FVM.
	Make your way to the faregate. To pay your fare, simply tag your CharlieCard to the card target or insert your CharlieTicket into the faregate. The card target and ticket slot are located on the right side of the faregate. If you inserted a CharlieTicket into the faregate, your ticket will be returned to you via a slot located on the top of the faregate nearest you.
	Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. If you insert a CharlieTicket into a wider faregate, the CharlieTicket will be returned to you via the same slot in which the CharlieTicket was inserted.

What to Expect When Boarding the Train

	If you need assistance boarding the train, a MBTA staff member can help you.
	If a staff member is not in sight, press the button on a station call box to let a dispatcher know you need assistance.
	Remain behind the yellow tactile warning strip until the train comes to a complete stop.
	Note the train′s destination (the train′s destination can be found on the front and on the sides of all trains) to ensure that you are boarding the right train.
Audio: "Kenmore. The destination of this train is North Station."	If you are unable to see the train′s destination, listen carefully to announcements made by the train′s stop announcement equipment. If the train′s stop announcement equipment isn′t working, train personnel are required to announce the destination of the train.
	Allow customers to exit the train before boarding.
	Watch your step when boarding the train.
	If you are boarding a Green Line train at an above ground station, you may need to use the farebox to pay your fare. Click here to learn about using the farebox to pay your fare. If you need assistance in paying your fare, simply ask the motorperson to assist you.
	For improved accessibility, customers who have limited mobility are encouraged to board the low-floor vehicles using the doors located toward the center of each car.
	The rear doors of all Green Line trains will be closed at all above ground stations during off-peak hours of service. If you need to board using the center doors, use the International Symbol of Accessibility (ISA) button located near the center doors of the train to seek assistance from the motorperson. The ISA button can be found on low-floor vehicles only.Click here to learn more about boarding a Green Line train using wheeled mobility.
	If you will need some assistance exiting the train, let the Motorperson know as you are boarding. The Motorperson may discreetly ask you for your destination so that they can ensure that you are able to exit at your desired location.
	Priority seating is usually found near the doors of the train and is identified by signs just above the priority seat.  Federal Law requires that priority seats be reserved for seniors and customers with disabilities.
	Seating areas for those who use wheeled mobility devices are available on all trains.

During Your Journey

	Pay attention to the stops as they are announced and displayed to ensure that you exit the train at the right stop.
	Under MBTA policy, the Train Attendant is required to announce all station stops if the stop announcement equipment isn't working on the train.

What to Expect When Exiting the Train

	Watch your step while exiting the train.
	If you require the use of the mini-high platform, mobile lift, or the bridgeplate to exit the train and if you told the MBTA staff member your destination, an MBTA staff member will be at your destination to assist you in exiting the train. Click here to learn more about exiting a Green Line train using wheeled mobility.

What To Expect When Exiting MBTA Stations

	After exiting your train, use signs throughout the station to locate elevators, escalators, or exits.
	Exit through the faregate. Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. You will not need your CharlieCard or CharlieTicket to exit through the faregate.
	Use signs throughout the station to locate the station's exit.