Accessible Services
Red Line train

The Customer Experience and Accessibility Features on Heavy Rail Trains and at Heavy Rail Stations (Red, Orange, Blue Lines)







Reminder Please note that any customer has the right to use accessibility equipment (such as elevators, escalators, or mobile bridgeplates). 

 

Access Features At MBTA Rail Stations May Include:

  • Signs directing customers to elevators, escalators, and ramps.
  • Wider faregates.
  • TTY telephones.
  • Bridgeplates that are designed to span the gap between the train and the platform.
  • Display screens and automated announcements that inform the customer of a train’s destination, whether the train is approaching or arriving, service delays, and emergency information (click here to hear sample station announcements).
  • Yellow tactile warning strip at the platform edge. 
  • Improved lighting. 
  • High-contrasted markings on stair edges. 

Access Features On Heavy Rail Trains May Include:

  • Priority seating for seniors and customers with disabilities (usually located near the doors of the train).  
  • Seating areas for those who use wheeled mobility devices. 
  • Display screens on the outside of the train that display the train's destination.
  • Display screens on the inside of the train that display the train's destination and all station stops.

What to Expect When Entering An MBTA Station

 

Sign at the entrance of a heavy rail subway station. Click to enlarge.
  • To begin your journey on MBTA subway, you will need to first locate a MBTA station. Stations may be identified by the "T" logo or the station's name at the station's entrance. The color code of the line serving the station will be in the background of the sign with the station's name.
Customer at Station Elevator. Click to enlarge.Customer approaching stairs to subway station. Click to enlarge.
  • Use elevators, escalators, ramps, or stairs to enter the station.
Customer and Customer Service Agent at FVM. Click to enlarge.
Customer tagging CharlieCard to Card Target on faregate. Click to enlarge.Customer inserting CharlieTicket into faregate. Click to enlarge.
  • Make your way to the faregate. To pay your fare, simply tag your CharlieCard to the card target or insert your CharlieTicket into the faregate. The card target and ticket slot are located on the right side of the faregate. If you inserted a CharlieTicket into the faregate, your ticket will be returned to you via a slot located on the top of the faregate nearest you.
Accessible faregate. Click to enlarge.
  • Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. If you insert a CharlieTicket into a wider faregate, the CharlieTicket will be returned to you via the same slot in which the CharlieTicket was inserted.

What to Expect When Boarding the Train

 

Customer Service Agent and train staff. Click to enlarge.
  • If you need assistance boarding the train, a MBTA staff member can help you. 
Customer pressing button on call box. Click to enlarge.
  • If a staff member is not in sight, press the button on the station call box to let a dispatcher know you need assistance.
Customers behind yellow tactile line on train platform. Click to enlarge.
  • Remain behind the yellow tactile warning strip until the train comes to a complete stop.
Destination sign on Red Line train. Click to enlarge.
  • Note the train’s destination (the train’s destination can be found on the front and on the sides of all trains and on display screens located on station platforms) to ensure that you are boarding the right train.
Audio Image. Click here to listen to a sample route identification announcement made on the train platform.
Audio: "Attention Passengers. The next Blue Line train to Bowdoin is now arriving."
  • If you are unable to see the train’s destination, listen carefully to announcements made on train platforms or by the train’s stop announcement equipment. If the train’s stop announcement equipment isn’t working, the train personnel are required to announce the destination of the train.
Customers waiting to board train. Click to enlarge.
  • Allow customers to exit the train before boarding.
Customer using white cane to board train. Click to enlarge.
  • Watch your step when boarding the train.
Customer using bridgeplate to board train. Click to enlarge.
Priority seating area on Red Line train. Click to enlarge.
  • Priority seating is usually found near the doors of the train.  Federal Law requires that priority seats be reserved for seniors and customers with disabilities.
Seating areas for customers using wheeled mobility on Red Line Train. Click to enlarge.
  • Seating areas for those who use wheeled mobility devices are available on some trains.

During Your Journey

 

Display screen displaying the train's next stop. Click to enlarge.
  • Pay attention to the stops as they are announced and displayed to ensure that you exit the train at the right stop.
Train staff announcing train's next stop. Click to enlarge.
  • Under MBTA policy, the Train Attendant is required to announce all station stops on trains that do not have stop announcement equipment or if the stop announcement equipment is not working.


What to Expect when Exiting the Train

Customers exiting train. Click to enlarge.
  • Watch your step when exiting the train.
Customer using bridgeplate to exit train. Click to enlarge.


Notice for Red Line Customers: 

In the direction of travel, customers must exit using the doors on the left to use the elevator at Park Street Station.

What To Expect When Exiting MBTA Stations

 

MBTA way finding signage. Click to enlarge.
  • After exiting your train, use signs throughout the station to locate elevators, escalators, or exits.
Customer passing through faregate. Click to enlarge.
  • Exit through the faregate. Wider faregates are available for customers who use a wheeled mobility device, parents with strollers, or customers with luggage. You will not need your CharlieCard or CharlieTicket to exit through the faregate.
MBTA way finding signage. Click to enlarge.
  • Use signs throughout the station to locate the station's exit.