Accessible Services

The Department of System-Wide Accessibility

Established in 2007, the Department of System-Wide Accessibility works with all other MBTA departments to execute the T’s mission of becoming the global benchmark for accessible public transportation.  Click on the links below to learn about the accessibility services offered on our fixed-route system, as well as exciting developments underway to further expand access to all of our customers.

Things To Know Before You Go

Keep in mind the following when utilizing MBTA services:

  • All MBTA buses are accessible.  (How are MBTA buses accessible?)
  • Since 2007, all MBTA elevators have been operational approximately 99% of the time.
  • Portable bridgeplates are available at all Red, Orange and Blue line stations if needed to span the gap between the platform and car floor.  Contact the MBTA station personnel or train staff if you require the use of a bridgeplate.
  • All customers have the right to use accessibility equipment (such as ramps, elevators, mobile lifts, and bridgeplates).
  • Service animals are always welcome on MBTA vehicles and property during all hours of operation.


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Access In Motion
Access is in motion at the MBTA. Improvements to accessibility are being made every day, from the installation of brand new elevators to the design of tactile signage. Learn about recent progress by reading Access in Motion, System-Wide Accessibility’s newsletter, as well as links to other useful information. Click on the link above to learn more.

Chalkboard. Click to enlarge.

Tools for Accessible Travel on the T
Several tools are available to aid you in your quest to learn more about the MBTA's accessible services and how we are shaping the T into an accessible means of transportation for all customers. Click on the link above to learn more about information designed to enhance your customer experience on the T.

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Station Accessibility
Many MBTA subway stations are accessible for customers with disabilities and seniors.  Click on the link above to see what access features are provided at your station.

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Elevator/Escalator Update
Receive up-to-the-minute information about elevators and escalators that are out of service.  Click on the link above to see if an elevator or escalator is out of service at your station.   

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Reduced Fare Program
The MBTA has a Reduced Fare Program for customers with disabilities and seniors.  Eligible customers can ride MBTA services for 50% or more off the regular fare.  Click on the link above to learn more.    

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The Customer Assistance Area
Customers who may need assistance during their journey on the MBTA may obtain assistance from the Customer Assistance Area. Click on the link above to learn how you can seek assistance from the Customer Assistance Area.

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MBTA Bus Stops and Snow Removal: Who’s Responsible?
Properly clearing snow and ice from bus stops is an essential part of operating a system that is safe and accessible for all passengers. Depending on the bus stop, the responsibility may fall to one of several entities. Click on the link above to learn more, including who to contact if you notice a stop obstructed by snow/ice and to find a complete inventory of MBTA bus shelters.

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Public Meetings and Upcoming Events
Various meetings are held by the MBTA regarding efforts to improve access. Click on the link above to learn more. 

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MBTA/BCIL Settlement Agreement
In April of 2006, a settlement agreement was signed by the MBTA and the Boston Center for Independent Living (BCIL).  The settlement represents a joint commitment to improving accessibility at the MBTA.  Click on the link above to learn more. 

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How You Can Help
Customers can also help us in our mission to improve access throughout the MBTA system.  Together, we can make a difference in ensuring accessibility for all!  Click on the link above to learn more. 

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Useful Resources
In addition to providing our customers with a safe, comfortable, and accessible ride, we also provide our customers with links to other Massachusetts-based transportation agencies and valuable community resources that will help them in achieving their full potential.  Click on the link above to learn more. 

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Website Accessibility
The MBTA website is compatible with many web browsers.  In addition, adaptations have been made to ensure that the website is accessible for those who use assistive technology.  Click on the link above to learn more.