THE RIDE

THE RIDE, the T's Paratransit program, provides door-to door transportation to eligible people who cannot use general public transportation all or some of the time, because of a physical, cognitive or mental disability.

THE RIDE is operated in compliance with the federal Americans with Disabilities Act (ADA) and is a shared-ride service, which means you are traveling with other people.

Lift equipped vans are used to serve persons with disabilities, including those who use wheelchairs and scooters. THE RIDE operates 365 days a year from 6AM to 1AM in sixty (60) cities and towns.

Beginning in 2007, the local one-way fare for each registered passenger is $2.00. If you are traveling with a Personal Care Assistant, the PCA is not charged a fare. THE RIDE is also available to ADA certified out-of-area and/or out-of-state travelers visiting the area. Some documentation is required. Visitors, please make advanced arrangements by calling (800) 533-6282 in-state toll free or (617) 222-5123 or TTY (617) 222-5415.

In order to use THE RIDE you must complete and submit an application. Per ADA regulations, 21 days is allowed to process applications upon receipt. Only completed signed original applications, mailed to the address below, will be considered for review. You will receive written notification of eligibility via U.S. mail.

Download THE RIDE application

Or contact the Office of Transportation to request an application.

MBTA Office for Transportation Access
10 Park Plaza - Room 5750
Boston, MA 02116
(800) 533-6282 in-state toll free
(617) 222-5123
TTY (617) 222-5415

Make reservations, view your account balance, and check or cancel trips at THE RIDE Reservations.

Add value to your RIDE account click here.

View the service area map or table below: