mTicketing FAQ

Where can I use mobile ticketing?

Mobile ticketing can be used on all Commuter Rail Routes and Commuter Boats. You cannot use mobile ticketing on MBTA subways or buses.

What types of tickets can I purchase with mobile ticketing?

Mobile ticketing offers single ride, round trip, and 10 ride tickets. Monthly passes will not offer a free transfer to Subway and Bus, but will be priced at $10 below the full monthly pass.

How and when do I need to activate my mobile ticket?

You should activate your mobile ticket immediately before boarding your Commuter Rail train. Tickets remain active for the duration of your trip. Once you board the train, simply show the activated ticket screen with changing colors to the conductor.

When do I use the barcode on the ticket?

Conductors will usually inspect tickets visually by checking the color changing ticket screen, but a conductor may occasionally ask to scan the barcode on your activated ticket. Please click, “view barcode” to show the mobile ticket barcode to the conductor.

What if I am having technical problems with the mobile ticketing application?

If you encounter any technical problems or errors, please email us anytime at or call 617-222-3200 Monday - Friday: 6:30 a.m.-6:00 p.m. Please include your application ID and email used to regiuster your account in all requests. This can be found within the application under Utilities > Help > App Info.

Are there any fees for using mobile ticketing?

The mobile ticketing application is free to download from the MBTA. When using the application, please be aware that mobile service providers set their own prices for data and usage. The MBTA is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing a mobile ticket or downloading the mobile application.

What happens if I lose my smartphone or buy a new smartphone?

If you get a new phone or device the tickets stored in your Ticket Wallet on your old phone can be accessed on your new mobile device by downloading the mTicket application and logging into your account. You are allowed to transfer your tickets to a different phone up to three times in a 180 day period. If you exceed the transfer limit or need assistance with your transfer, please email, visit a ticket window, or call 617-222-3200 Monday - Friday: 6:30a.m.-6p.m. Please include your application ID in all requests. This can be found within the application under Utilities > Help > App Info.

If I purchase a reduced fare ticket (student/senior/disabled), how do I use mobile ticketing?

You will be required to register an account within the application and asked for some additional information to purchase discounted fare mobile tickets. Once you have registered for an account, simply enter the My Account section of the mTicket, click on Discounts and enter your Student/Senior/TAP identification number. You can then proceed to purchase your ticket using the mobile app, and the reduced fare will automatically appear. Please be sure to carry your reduced fare ID card with you when riding the Commuter Rail to show the conductor upon request. Students tickets are for students in Junior High and High School only.

If I purchase my tickets through a pre-tax employer benefits program, can I use mobile ticketing?

If you have an employer benefits programs that provides you with the full dollar value of your monthly pass on a prepaid debit card, then you can purchase a mobile ticket just like you would using any other credit or debit card. All other employer benefits programs are not yet compatible with the mobile ticketing application.

If I am traveling with friends and family, how can I purchase more than one ticket on my phone?

You can purchase multiple tickets at once using mobile ticketing. To use them simultaneously, simply activate two or more tickets and show each of the activated ticket screens to the conductor upon request.

Are receipts available for my mobile ticketing purchase?

Receipts are available through email for all mobile tickets. Simply enter your email address when purchasing a ticket and we will automatically email you a receipt.

When do mobile tickets expire?

Mobile tickets have the same expiration dates as paper tickets. All 10 ride tickets will expire after 90 days. Single ride and round trip tickets will also expire after 90 days. Monthly passes are only valid for the month purchased.

Can I pay for Commuter Rail parking with mobile ticketing?

No, but you can use the PayByPhone mobile application to pay for parking at most Commuter Rail lots. For more information, please visit

If I lose cell phone service while riding the Commuter Rail, will my mobile ticket still work?

Mobile tickets do not need cell phone service to be displayed, however they do need service to be purchased. Therefore, you must purchase and activate your ticket before boarding the Commuter Rail train. If you lose cell phone service after boarding the train, you will still be able to display purchased tickets. You will not be able to make any purchases or changes until your cell phone service is restored.

What happens if my smartphone battery dies before I show the conductor my mobile ticket?

You are responsible for keeping your smartphone charged while riding the Commuter Rail. You must pay the one-way cash fare if your smartphone is not working, so please plan accordingly.

What devices support the mTicket?

Apple and Android devices are both supported by the mTicket. For Apple users your operating system needs to be iOS 8.0 or higher, for Android users you operating system needs to be 4.4 or higher.




iTunes App Store

Android App Store