Consolidating customer services in a convenient and centralized location, the MBTA has opened its new CharlieCard Store in downtown Boston. Adjacent to the Red and Orange Lines at Downtown Crossing Station.
Location: Downtown Crossing Station
Hours: Monday - Friday, 8:00 a.m. to 5:30 p.m.
Customers seeking a Senior Pass, Transportation Access Pass (TAP), or Blind Access Pass can now obtain the required photo ID in an air-conditioned and fully accessible service center in the concourse of the subway station. Moving operations from the space-constrained Back Bay office to the new CharlieCard store allows the MBTA to efficiently serve Reduced Fare customers in a more comfortable atmosphere. In addition, para-transit customers may add credit to their RIDE accounts at the new store.
Also at the CharlieCard Store, customers may
- Purchase MBTA passes
- Transfer value from paper CharlieTickets to plastic CharlieCards
- Replace damaged CharlieTickets or CharlieCards