Charlie: Card & Ticket Info
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CharlieCard Store

Consolidating customer services in a convenient and centralized location, the MBTA has opened its new CharlieCard Store in downtown Boston. Adjacent to the Red and Orange Lines at Downtown Crossing Station.

Location: Downtown Crossing Station
Hours: Monday - Friday, 8:00 a.m. to 5:30 p.m.

Hours of Operation and Peak Times

Customers seeking a Senior Pass, Transportation Access Pass (TAP), or Blind Access Pass can now obtain the required photo ID in an air-conditioned and fully accessible service center in the concourse of the subway station. Moving operations from the space-constrained Back Bay office to the new CharlieCard store allows the MBTA to efficiently serve Reduced Fare customers in a more comfortable atmosphere. In addition, para-transit customers may add credit to their RIDE accounts at the new store.  

Also at the CharlieCard Store, customers may

  • Purchase MBTA passes
  • Transfer value from paper CharlieTickets to plastic CharlieCards
  • Replace damaged CharlieTickets or CharlieCards 
  • Reduced Fares for Senior/T.A.P. Customers
  • Buy a Pass at a Fare Vending Machine
  • Charlie's Frequently Asked Questions
  • Get the Card

Got MyCharlie?

Upgrade your CharlieCard with a MyCharlie account and you'll be able to set up automatic monthly pass or stored-value purchases, and breathe easy knowing your card is protected from damage, loss or theft.