Protecting Your Rights


Protecting Your Rights

The MBTA does not tolerate unlawful discrimination.

The MBTA is committed to providing outstanding customer service in an equitable manner to all customers regardless of race, color, national origin, gender, religion, age, disability, sexual orientation, or other protected status.

MBTA Title VI Report  PDF 

Talk to Us

Customer Support Representatives
617-222-3200 or 800-392-6100
TTY 617-222-5146
Monday - Friday 6:30 AM to 8:00 PM
Saturday - Sunday 7:30 AM to 6:00 PM

Accessibility Hotline

Elevator/Escalator/Lift Updates

Mailing address:

10 Park Plaza, Suite 3910
Boston, MA 02116