On-time Service Guarantee

T riders expect timely service and we promise to meet your expectations. If your service is delayed more than 30 minutes, we'll give you a complimentary fare.

To be eligible for a complimentary fare, you must submit your claim within 10 calendar days of the service delay occurrence. Simply fill out the form after hitting “Continue” button at the bottom. This is a 5-step process and will take about 5 minutes. Follow the steps as described one-by-one, making sure to fill in all required fields correctly. After you submit all required information, you will be asked to activate your claim. To activate your claim, follow the directions in the email you will receive from us within 14 calendar days of submitting this form. If you do not activate within 14 days, your claim will expire and you will lose your right to a complimentary fare for this delay claim.

Proceed to On-time Service Guarantee form »