Protecting Your Rights

Notice of Nondiscrimination Rights and Protections to Beneficiaries

Federal “Title VI/Nondiscrimination” Protections

The Massachusetts Bay Transportation Authority (MBTA) operates its programs, services, and activities in compliance with federal nondiscrimination laws including Title VI of the Civil Rights Act of 1964 (Title VI), the Civil Rights Restoration Act of 1987, and related statutes and regulations. Title VI prohibits discrimination in federally assisted programs and requires that no person in the United States of America shall, on the grounds of race, color, or national origin (including limited English proficiency), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal assistance. Related federal nondiscrimination laws administrated by the Federal Transit Administration prohibit discrimination on the basis of age, sex, and disability. These protected categories are contemplated within the MBTA Title VI Program consistent with federal interpretation and administration. Additionally, the MBTA provides meaningful access to its programs, services, and activities to individuals with limited English proficiency, in compliance with US Department of Transportation policy and guidance on federal Executive Order 13166.

State Nondiscrimination Protections

The MBTA also complies with the Massachusetts Public Accommodation Law, M.G.L. c 272 §§ 92a, 98, 98a, prohibiting making any distinction, discrimination, or restriction in admission to or treatment in a place of public accommodation based on race, color, religious creed, national origin, sex, sexual orientation, disability, or ancestry. Likewise, the MBTA complies with the Governor’s Executive Order 526, section 4 requiring all programs, activities, and services provided, performed, licensed, chartered, funded, regulated, or contracted for by the state shall be conducted without unlawful discrimination based on race, color, age, gender, ethnicity, sexual orientation, gender identity or expression, religion, creed, ancestry, national origin, disability, veteran's status (including Vietnam-era veterans), or background.

MBTA Title VI Disparate Impact and Disproportionate Burden Policy

The MBTA has recently updated its service and fare equity analysis policy. To find out more information, please visit our fairness page at

Additional Information

To request additional information regarding Title VI and related federal and state nondiscrimination obligations, please contact:

MBTA Customer Communications
10 Park Plaza Room 5610
Boston, MA 02116
TTY: 617-222-5416  

Complaint Filing

To file a complaint alleging a violation of Title VI or related federal nondiscrimination law, contact the MBTA Title Specialist (via MBTA Customer Communications) within 180 days of the alleged discriminatory conduct.

To file a complaint alleging a violation of the state’s Public Accommodation Law, contact the Massachusetts Commission Against Discrimination within 300 days of the alleged discriminatory conduct at:

Massachusetts Commission Against Discrimination (MCAD)
One Ashburton Place, 6th Floor
Boston, MA 02109
TTY: 617-994-6196


English: If this information is needed in another language, please contact the MBTA Title VI Specialist at 617-222-3200.

Portuguese: Caso esta informação seja necessária em outro idioma, favor contar o Especialista em Título VI do MBTA pelo telefone 617-222-3200.

Spanish: Si necesita esta información en otro idioma, por favor contacte al especialista de MBTA del Título VI al 617-222-3200.

Chinese Simplified: (mainland & Singapore): 如果需要使用其它语言了解信息,请联系麻纱湾区交通局(MBTA)《民权法案》第六章专员,电话617-222-3200。

Chinese Traditional: (Hong Kong & Taiwan): 如果需要使用其它語言了解信息,請聯繫麻省灣區交通局(MBTA)《民權法案》第六章專員,電話617-222-3200。

Russian: Если Вам необходима данная информация на любом другом языке, пожалуйста, свяжитесь со cпециалистом по Титулу VI MBTA по тел:617-222-3200.

Haitian Creole: Si yon moun vle genyen enfòmasyon sa yo nan yon lòt lang, tanpri kontakte Espesyalis MBTA Title VI la nan nimewo 617-222-3200.

Vietnamese: Nếu quý vị cần thông tin này bằng tiếng khác, vui lòng liên hệ Chuyên viên Luật VI của MBTA theo số điện thoại 617-222-3200.

French: Si vous avez besoin d'obtenir une copie de la présente dans une autre langue, veuillez contacter le spécialiste du Titre VI de MBTA en composant le 617-222-3200.

Italian: Se ha bisogno di ricevere queste informazioni in un’altra lingua si prega di contattare lo Specialista MBTA del Titolo VI al numero 617-222-3200.

Khmer: ប្រសិនបើលោក-អ្នកត្រូវការបកប្រែព័ត៌មាននេះ សូមទាក់ទកអ្នកឯកទេសលើជំពូកទី6 របស់MBTA តាមរយៈលេខទូរស័ព្ទ 617-222-3200

 إن كنت بحاجة إلى هذه المعلومات بلغة أخرى، يُرجى الاتصال بأخصائي الفقرة السادسة على الهاتف  Arabic: 617-222-3200

Documents for Public Review and Comment

One of the most effective ways to ensure that the MBTA is benefiting you and your community is by getting involved. Some ways to do this are by joining an advocacy group or attending public meetings about projects. Another avenue for involvement is the public comment process, which lets you see the work being done at the MBTA and weigh in. The comments you provide are taken into consideration as revisions to policies, procedures, programs, services, and activities are undertaken. By providing comments, you are helping to ensure that all issues and considerations are taken into account in the work done by the MBTA.

In upholding Title VI of the Civil Rights Act of 1964, the MBTA maintains a Public Participation Plan and a Language Access Plan that shape the Authority’s public engagement strategies and the removal of language barriers to MBTA activities. Developing these plans includes soliciting feedback from members of the public on the T’s strategies in these areas, the needs of the public, and recommendations for improvement.

We invite you to review the Public Participation Plan and the Language Access Plan and provide comment on our strategies and the work we are undertaking. Your comments will be considered as revisions are made to these plans and as we carry out the work to engage the public and remove language barriers. To submit comments, please send e-mails to, or contact us by phone at (857) 368-8580, TTD/TTY at (857) 368-0603 or by fax at (857) 368-0602. If other means of communication would be preferable, we would consider those as well. 

 MBTA Public Participation Plan 
 MBTA Language Access Plan 
 MBTA Title VI Report 
 MBTA Title VI Report 2014  

Talk to Us

Customer Support Representatives
617-222-3200 or 800-392-6100
TTY 617-222-5146
Monday thru Friday 6:30 AM to 6:00 PM

Accessibility Hotline

Elevator/Escalator/Lift Updates

Mailing address:

10 Park Plaza, Suite 3910
Boston, MA 02116