MBTA ScoreCard

ScoreCard November 2009 (613 KB)  Archived ScoreCard Report

MESSAGE FROM THE GENERAL MANAGER

Dear reader,

Thank you for reading the MBTA ScoreCard. This ScoreCard reflects the MBTA′s commitment to safe and reliable transportation and its goal of being transparent and accountable.

At the MBTA we are constantly working to improve the quality of the service we deliver to our customers. With this ScoreCard we now publish the same performance metrics that we use internally to measure our progress towards meeting our service quality goals.

This month we feature a Spotlight on bus emissions, including the benefits that have been realized by new, better vehicle purchases and a new regular testing program.

We also report on the following key areas:

• Ridership: How many people ride the MBTA′s services every day? How does ridership break down by type of service?
• On-Time Performance: How often are different MBTA services on time? How does the MBTA measure what′s on time and what isn′t?
• Infrastructure: Good track maintenance is vital to safe and fast subway service. What condition are the MBTA′s tracks in?
• Dropped Trips: Does the MBTA run all the trips that are scheduled? Why might a trip not be run? What percentage of the scheduled trips run on my bus route or subway line?
• Vehicle Reliability: How reliable are the MBTA′s buses and trains? Does the MBTA have enough vehicles ready to run its service every day? What is the MBTA doing to maintain and improve its vehicles?

This report is for you, and as always your feedback is very important to us. How can we make it better? Please email us with comments and suggestions at scorecard@mbta.com. Thank you for taking the time to read the ScoreCard, and we look forward to providing more information on our performance in the future.

William Mitchell
Acting General Manager