By Martine Powers, Boston Globe
Miguel Goncalves is an easygoing guy — and in his line of work, he can’t afford not to be. An MBTA bus driver for 11 years, he knows that every interaction with a rider is a conflict waiting to escalate. He knows that Route 15 is one of the problem routes, where customers tend to be particularly prickly. And he’s extra-careful to ensure that he doesn’t get into any trouble. Read more at bostonglobe.com.