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Refund Program to end June 30th

SAVINGS TO HELP FUND CUSTOMER SERVICE ENHANCEMENTS


Start Date: 6/15/2011

As discussed and reported during this year’s budget process, the MBTA will stop processing refund requests for service-related delays when the new fiscal year begins on July 1st.  By eliminating the only program of its kind in the United States, the MBTA anticipates realizing savings of up to $1 million annually.

“While some customers may be disappointed with the program’s elimination, it’s important that people know that this money will be put to very good use,’ said MBTA General Manager Richard Davey.  “By reallocating these funds into the development of more customer service enhancements, we expect a greater number of T riders to benefit from this money.”

Among the initiatives to be rolled out in the coming weeks and months are:

  • Smart phone apps for Commuter Rail that will provide customers with the answer to the question:  ‘Where is my train?’
  • Countdown clocks that provide subway customers with ‘next train’ information for the Red, Orange, and Blue Lines.
  • The ability to use a CharlieCard for parking at Alewife, Braintree, and other stations.
  • Discounted parking rates of just $3 at nine stations throughout the Commuter Rail system and along the Mattapan Trolley Line.


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