T-Alerts FAQ (Frequently Asked Questions)

What is T-Alerts?
T-Alerts is a service offered by the MBTA that lets you sign up to receive emails or text messages (SMS) notifying you about delays, disruptions, and service changes that affect the MBTA services you use most.

What is changing about T-Alerts?
We are changing the way we write and deliver T-Alerts in order to provide clearer alerts with more detail and more reliably. The new service launches June 4.

I already subscribe to T-Alerts. Do I need to sign up again?
Yes! This is a new service, and the existing T-Alerts service is going away when we launch the new one on June 4. Sign up for the new service now to begin receiving alerts when we change over. There is no need to unsubscribe from the old one.

How do I subscribe to T-Alerts or manage my subscription?
Click here to sign up for the new T-Alerts service or manage your subcription. Sign up now. You'll begin receiving alerts on June 4. 

Does a T-Alerts subscription cost anything?
T-Alerts is a free service offered by the MBTA. Your cellular carrier may charge you a fee to receive text messages (SMS). Contact your carrier for details.

Who is GovDelivery?
The MBTA has partnered with GovDelivery to send alerts to subscribers. You may see GovDelivery′s name associated with messages; this is normal.

What time periods should I sign up for?
It′s up to you. If you sign up for “Early AM,” you may receive alerts — even text messages — in the middle of the night.

I′ve signed up. Why aren′t I receiving alerts?
The new T-Alerts service launches June 4. You will not receive alerts from it until then.

Will you share my e-mail address or phone number with anyone?
No, we will not sell or give away your email address or phone number. See our Privacy Policy for details.

How can I get technical support?
See the GovDelivery Help Page.

How can I provide feedback?
We welcome your feedback or suggestions at MBTA Customer Support.