Phone Directory

Contact Us

MBTA Customer Support Services is available Monday through Friday 6:30 AM to 8:00 PM and Saturday through Sunday from 7:30 AM to 6:00 PM. Please call (617) 222-3200 for support, or for our Deaf or Hard of Hearing: customers TTY (617) 222-5146, or find specific contact information below.

Click here for the Customer Comment Form. Your feedback is very important to us.

Emergency

MBTA Transit Police Emergency:  617-222-1212

TTY 617-222-1200
 
Non Emergency Police Business: 617-222-1000
 
Follow MBTA Transit Police on Twitter: Follow MBTA Transit Police on Twitter

Service

Customer Support Services

MBTA Customer Support Services (617)222-3200

For travel information, schedules, comments, or complaints
Toll Free: 1-800-392-6100
Deaf or Hard of Hearing: TTY (617) 222-5146
Main Switchboard: (617) 222-5000

Pass Program

 
MBTA Corporate Program: (888) 844-0353
MBTA Internet & Phone Sales: (888) 844-0355
Semester Pass Program: Harriet Babb (617) 222-2556

Lost & Found:

Subway:
9:00 AM - 4:00 PM Mon-Fri
Blue: (617) 222-5533
Orange: (617) 222-5403
Green: (617) 222-5220/5221
Red: (617) 222-5099 or redlinelostandfound@mbta.com
Silver: (617) 222-2432
 
Bus:
6:30 AM - 8:00 PM Mon-Fri
Albany Garage, Area #123 -(617) 222-5661
Arborway Garage, Area #122 - (617) 222-2399
Bennett Garage, Area #125 - (617) 222-5560
Cabot Garage, Area #123 - (617) 222-5202
Charlestown Garage, Area #126 - (617) 222-5607
Fellsway Garage, Area #126 - (617) 222-5890
Lynn Garage, Area #129 - (617) 222-5263
North Cambridge Carhouse, Area #125 - (617) 222-5562
Quincy Garage, Area #128 - (617) 222-5367
Southampton Garage, Area #138 - (617) 222-2432

Commuter Rail:

North Station, Lost & Found: (617) 222-3600
(7:00 AM - 7:00 PM Mon-Fri)
South Station, Lost & Found: (617) 222-8120
(7:00 AM - 7:00 PM Mon-Fri)

Ferry:

Quincy/Hull/Logan/Boston Commuter Ferry: (617) 222-6999
Hingham Commuter Ferry: (781) 749-8009
Inner Harbor Ferry: (617) 227-4321

Amtrak: 1-800-872-7245

Logan Airport Travel Info: 1-800-23-LOGAN

SmarTraveler:

Metro Boston (617) 986-5511
Central Mass (508) 499-5511
Western Mass (413) 754-5511

Senior Citizens/Transportation Access Passes: (617) 222-3200

Deaf or Hard of Hearing: TTY (617) 222-5854

Elevator Update Line:

(617) 222-2828

The Ride Program:

(617) 222-5123
(617) 222-5415 TTY

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Talk to Us

Customer Support Representatives
617-222-3200 or 800-392-6100
TTY 617-222-5146
Monday - Friday 6:30 AM to 8:00 PM
Saturday - Sunday 7:30 AM to 6:00 PM

Accessibility Hotline

Elevator/Escalator/Lift Updates
617-222-2828

Mailing address:

MBTA
10 Park Plaza, Suite 3910
Boston, MA 02116